Support
Scopulars NETA is operated by a small team. We read every message.
General support
Questions about scans, findings, reports, your account or billing:
support@scopulars.netWe aim to reply within 2 business days. This is a target, not a contractual service level.
Reporting a security vulnerability
If you believe you have found a vulnerability in Scopulars NETA itself, report it privately to:
security@scopulars.netPlease give us a reasonable opportunity to respond before disclosing publicly. Do not run scans or attacks against our infrastructure while investigating — see the Acceptable Use Policy. Use the same address to report that your own systems were scanned without your authorization.
Privacy and your data
Access, correction, deletion and portability requests under the GDPR or KVKK:
privacy@scopulars.netSee the Privacy Policy for what we hold and why.
What to include
The more of this you send, the faster we can help:
- The email address on your account and your organization name.
- What you expected to happen, and what happened instead.
- The date and time with your time zone, and the scan or report identifier if the issue involves one.
- The exact error message shown, and the page or endpoint you were using.
- Your browser and operating system, for interface problems.
Never send us passwords, API keys, tokens or scanning credentials. We will never ask for them, and we do not need them to investigate.